OverDrive Audiobook Frequently Asked Questions

Contents

If you were unable to find the answers to your questions in any of the above help categories, please contact customer support.

Please include the following information in your email…

• Transaction ID
• Email address used to create your account
• Title(s) of problem audiobook(s)
• Steps to reproduce the problem
• Exact text of any error messages
• URLs of any error pages
• Applicable software version
• Operating system (Mac OS 10.6.2, Windows 7, Windows Vista, Windows Mobile, Android, etc.).
• Web browser and version (Internet Explorer 8.0, Firefox 3.0, etc.).
• If applicable, portable device make and model.